SYSTEM ERRORS
This section provides guidance on
how to resolve issues in the unlikely event that you receive a system error
message
Issue:
If there is a
problem with your printer setup, you may get an Invoice Page Setup Error
message. This can occur after you’ve clicked Restore Defaults in the Invoice
sheet
Action:
1.
Check the default
printer, makes sure it’s available online and working correctly
2.
If it is, open
another existing Excel file, change the page margins and then print the page
If step 2 above
fails, you have a system issue printing in Excel which you’ll need to resolve.
If you are able to successfully carry out step 2 above but remain unable to run
the Restore Defaults program in the T1 model, then go to the below System
Checks and follow the instructions
PDF File Won’t Generate
Issue:
This issue can
occur after you’ve clicked Generate Invoice in the Invoice sheet. If this
happens, it could be because the default File Open properties for PDF files on
your PC are not setup correctly
Action:
1.
Locate another .pdf
file on your PC using File Explorer
2.
Right click on the
filename and click Properties
3.
In the General tab,
check that the type of file is shown correctly and that Opens with has a
suitable application assigned (i.e. Microsft Edge,
Adobe Acrobat)
4.
Double click on the
PDF file name in File Explorer and make sure that the PDF file launches the
assigned application and opens correctly
If step 4 above
works correctly but you remain unable to run Generate Invoice, go to the below
System Checks section and follow the instructions
System Checks
Carry out the following checks if
you have a System Error / System Checks message:
1.
Close Excel,
re-open your T1 model in a new Excel window and re-run the program that failed
If you are still getting the
error:
2.
Shut down and power
off your PC, restart it, re-open your T1 model and re-run the program that
failed
If you are still getting the
error:
3. Ensure that your hardware meets
the minimum requirements specified by Microsoft for the version of MS Office
that you are running (See https://www.microsoft.com/en-gb/microsoft-365/microsoft-365-and-office-resources)
If after carrying out the above
checks, you continue to get the error:
4.
Check if any other
program buttons return the same error after you’ve clicked them and then send
an email to: enquiries@trumbles.com providing the following information:
·
Your name
·
Your business name
·
Your T1 model
number (cell E18 in sheet AKForm)
·
The name of the
sheet you are in when the error occurs
·
The name of the
program button/s you click when the error occurs
·
A description of
the error